Shipping, Return, & Refund Policy with Color Disclaimer
📦 Shipping Policy
🇺🇸 Domestic U.S. Shipping
All orders ship from Texas using USPS or UPS, based on your location and package weight. Shipping rates are calculated at checkout.
📦 Orders are processed within 2 weeks. Designers live with chronic migraine and need extended production times.
🚚 Delivery takes approximately 3–7 business days.
📧 Tracking information is sent via email once your order ships.
🌎 Where We Ship
At this time, we only ship to the U.S., Canada, and Mexico.
Due to changes in international shipping regulations, tariffs, and ongoing carrier delays, we are temporarily limiting shipping to North America to ensure smooth delivery. We hope to expand soon!
🇨🇦🇲🇽 International Shipping – Canada & Mexico
We ship to Canada and Mexico using trusted carriers like UPS and USPS. Rates are calculated at checkout based on your destination and the package weight.
✅ Duties and taxes are calculated at checkout — no surprise fees
📍 Ships from Texas
🇨🇦 Canada delivery: 5–10 business days
🇲🇽 Mexico delivery: 7–15 business days (may vary due to customs)
Questions? Email us at shop@achysmile.com.
🔁 Returns & Refunds
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in the original packaging.
🚫 Non-Returnable Items
The following items are not eligible for return:
– Face masks & neck gaiters (due to COVID-19)
– Personalized or custom items
– Gift cards
– Digital or downloadable items
– Perishable goods (e.g., food, flowers)
– Health and personal care items
– Hazardous or flammable materials
🧾 How to Start a Return
Email us at shop@achysmile.com with your order number and reason for return. We’ll respond with the next steps and a return address.
💳 Refunds
Once your return is received and inspected, we’ll email you with an update. If approved, your refund will be issued to your original payment method within a few business days.
⏳ Haven’t Received a Refund?
First, check your bank account again.
Then contact your credit card company and bank — it may take a few days to post.
Still no refund? Email us at shop@achysmile.com.
💸 Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
🔄 Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, email us at shop@achysmile.com and we’ll walk you through the process.
🎁 Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit once your return is received and approved.
If the gift was not marked or was sent to the original buyer, the refund will go to the purchaser.
🚚 Return Shipping Info
– Return shipping is the responsibility of the customer
– Shipping costs are non-refundable
– If your return is approved, return shipping may be deducted from your refund
– For items over $75, we recommend using a trackable shipping method or adding shipping insurance
We are not responsible for returned items lost in transit.
🎨 Color Disclaimer
Every screen displays colors differently. We strive to represent product colors as accurately as possible, but we can’t guarantee they’ll look exactly the same on every device.